Our policy lasts 30 days, in order to be eligible for a refund, you must meet the criteria herein. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for any reason.
To be eligible for a return, you must qualify under one of the reasons listed within the refund policy. Any reason listed within the refund policy that specifically disqualifies you from a refund will override a qualifying reason. To start, your item must be unused and in the same condition that you received it. The item must be in its original packaging and it must have all items within it. Should you have used the product or installed the product, your refund policy will be void and you will be disqualified from eligibility under the refund policy. Under no circumstances will you be eligible for a refund due to wait times on your orders arrival. If you haven't yet received your order and you'd like a return based on wait times, unfortunately this is not a valid reason for a return under our refund policy.
For any refund inquires you must first contact us at sales@LoneSaguaroWhips.com with the issue you are having. After giving us information regarding your issue, we will require certain information to help diagnose your issue. After you have complied with us and sent us the necessary information, we will be able to determine your eligibility for a refund. For all qualifying refunds we will require that you return the products to us to do a product inspection. The return address is listed herein. Should you be unwilling to comply or return a product, you will not be eligible for a refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Downloadable software products
Additional non-returnable reasons:
-Wait times on a product have exceeded expectations
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase To anyone other than Lone Saguaro Whips.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed - your refund will also be subjected to a 25% charge of the original order value due to a restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@LoneSaguaroWhips.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@LoneSaguaroWhips.com and send your item to:
44920 W Hathaway Ave, Unit 1035, Maricopa Arizona 85139
To return your product, you should mail your product to: Lone Saguaro Whips, Care of Glasgow Enterprises, 44920 W Hathaway Ave, Unit 1035, Maricopa Arizona 85139
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
"Text marketing and notifications (if applicable): By entering your phone number in the checkout and initalising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message marketing will not exceed 25 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply"