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Lone Saguaro Whips are built to exacting standards to provide years of trouble free use. Even so sometimes things can break. Due to this we offer one of the best warranties in the industry. All of our LED lights and Whips and controls are guaranteed for life to the original purchaser with only a few exceptions. All of our rock light products have a 3 year warranty to the original purchaser guaranteeing against defects
All Warranty claims ultimately are at the discretion of Lone Saguaro Whip. Warranty is for original purchaser only. Altering or modifying the product voids the warranty. Irresponsible use and or misuses of products will void the warranty. For example: using your LED Whip for a baseball bat would be considered misuse and abuse. Appropriate instillation by a qualified technician is highly suggested. Improperly wired controllers will not be covered under the warranty. Multiple returns for the same issue may be considered abuse. Warranty is for original purchaser only. Proof of purchase is required for any warranty claims. All items included with the product must be returned to Lone Saguaro Whips to have the warranty accepted so we can test the products for defect if required. The customer is responsible for return shipping to Lone Saguaro Whips. Upon receiving and approving your claim your application will be processed and a RMA number will be provided This number along with a copy of the original prof of purchase is required for your claim to be accepted. If appropriate documentation is not provided your claim will be rejected and the item will be returned upon request at your expense .
All Warranty returns should be sent to
Lone Saguaro Whips
c/o Glasgow Enterprizes
44920 W Hathaway Ave Unit 1035
Maricopa Arizona 85139
Warranty Repairs take an average of 1-2 weeks depending on workload and transportation time. This time can very depending of the time of year.
09:00 am – 05:00 pm